Reading this 2009 article from the Journal of Library Administration. The authors cite Richard West's and Peter Lyman's three stages of technology implementations in libraries: modernization, innovation, and transformation. It's the transformational changes - switching an organization's workflow from print-based to electronic-based; creating a new discovery system paradigm (example) that present the greatest risks and, at the same time, offer the greatest potential rewards to a library organization, in terms of service benefits.
Also, I was struck by an observation made by the authors (Laura Kinner and Christine Rigda) on open source systems: "There are a lot of articles about OSS implementations but there are few case studies showing success. This makes it difficult to get support from administrators and even colleagues who may favor the 'name brand' over open source" (410).
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